How Our AI Assistant Works
Our online pharmacy uses an AI-powered assistant to help you find the right over-the-counter (OTC) products faster. Before you use it, please take a moment to read this.
What the assistant does
The AI assistant helps you explore our OTC product catalogue based on the symptoms, needs, or questions you describe. It can suggest relevant products, explain their general use, and help you navigate our store — like having a knowledgeable assistant available around the clock.
To give you more relevant suggestions, the assistant may ask for basic information such as your age, gender, weight, or other general details. This helps it narrow down the most suitable products for your situation. You are never required to share this information, but providing it leads to better recommendations.
What the assistant does not do
The assistant does not:
- Provide medical diagnoses
- Replace the advice of a pharmacist, doctor, or other healthcare professional
- Access your personal health records, prescriptions, or medical history
- Recommend or advise on prescription-only medications
How recommendations are made
All suggestions are limited to over-the-counter products available in our store. They are based on product information, general wellness knowledge, and any details you choose to share in the conversation — not a personalised medical opinion. The assistant does not know your full health history, current medications, or individual circumstances.
Your privacy
Any information you share during the conversation — including age, gender, or weight — is used only to improve the relevance of product suggestions within that session. Conversations may be used in anonymised form to improve the quality of responses. We do not store personally identifiable health information. For full details, please read our [Privacy Policy].
When to speak to a professional
Even for OTC products, always consult a qualified pharmacist or doctor before purchasing if:
- You are pregnant, breastfeeding, or trying to conceive
- You are taking other medications (interactions can occur with OTC products too)
- You have a chronic condition or known allergies
- Your symptoms are severe, worsening, or have lasted more than a few days
- You are purchasing for a child or elderly person
Our pharmacists are available in store and by phone at [your phone number].
Questions or concerns?
If you have any feedback about the assistant or questions about how it works, please contact us at [your contact email].
Last updated: April 2026
The privacy section now explicitly addresses the personal data the assistant may collect, which is important for GDPR compliance given you’re in Poland. Worth having your legal contact review that paragraph before publishing.